How referrals are assessed
Support depends on urgency, safeguarding needs, eligibility, available resources and the suitability of the service. A referral does not guarantee financial assistance, admission or residential placement.
The referral pathway
- A referral is received through an approved channel.
- A designated team member reviews needs and immediate safety concerns.
- Where appropriate, the team contacts the referrer for more information.
- An assessment identifies suitable support or a specialist referral.
- If support is available and approved, an individual plan is developed.
- Where services are unavailable, another suitable provider may be recommended.
Information a referral may require
A preferred name, approximate age, location, current safety, urgent medical needs, reason for referral, requested support and a safe way to contact the referrer. Share only what is necessary. Do not send identity documents, medical records or detailed case files through general channels.
Consent and child protection
Where required and safe, permission must be obtained before sharing information. Child-related cases must follow safeguarding, consent and statutory procedures, with the best interests of the child guiding decisions.
